Shipping and Refunds
We are currently only accepting orders for delivery to a Singapore address. However, should you be living overseas and are interested in purchasing any of our products, please contact us at email@example.com.
All orders will be fulfilled by our delivery partners. Please allow 5-7 working days for your order to be processed and delivered.
Should you require your item to be delivered on an urgent basis, there will be an extra charge for this. Please select express delivery on checkout.
Once your order has been dispatched, you will receive a delivery confirmation email. You will also receive a separate email with a tracking number for your reference. Please ensure that there is someone to receive the package at your designated delivery address when the delivery is made.
In our efforts to be green and to reduce wastage, we will be using newspapers as packaging material for local deliveries. Should you wish to have us pack your purchases in bubble wrap, just let us know by dropping us an email to inform us of your preference and we will be happy to accomodate your request.
All products sold are non-exchangeable and non-refundable except where the item is damaged in transit.
We will do our utmost to ensure that all items purchased are properly packed. However, if the item arrives damaged or broken, please take clear photographs of the original packaging that your item was delivered in and the damaged item, and send them to us by email within 3 days of delivery. You will receive a full refund, excluding any shipping fee paid, if any.
You can contact us at firstname.lastname@example.org.
We will notify you once we’ve recieved your email and inspected your photographs, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Whilst we make every effort to ensure that our products appear on our website as true to the actual, tones and colours of the product in the photographs may differ from the actual product due to lighting during photography or the displays on different monitor screens.